Turn store visitors into customers
ChatPal answers sizing, shipping, and returns questions the moment shoppers ask — on your website, WhatsApp, and Instagram, 24/7. Fewer abandoned carts, fewer support tickets.
✓ Free plan·✓ Works with any store platform·✓ Setup in 10 minutes
Shoppers don't wait — they leave
Most carts are abandoned over questions your site already answers.
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Carts abandoned over simple doubts
Shipping cost, delivery time, return policy — when the answer isn't one click away, shoppers leave and rarely come back.
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Your store sells 24/7 — your team doesn't
Evening and weekend traffic peaks are exactly when nobody is around to answer pre-sale questions.
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'Where is my order?' fills the inbox
Delivery and returns questions bury your support inbox in tickets that follow the same script every time.
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Shoppers write in every language
International traffic means questions in languages your team doesn't speak — and lost sales when there's no answer.
ChatPal answers shoppers — you fulfil orders
Fewer abandoned carts. Fewer tickets. More checkouts.
A shopper asks a question
It's 11pm and someone wants to know if the jacket runs small and whether returns are free.
ChatPal answers in seconds
It replies from your store's own pages — product details, shipping, and returns — accurately and in the shopper's language.
The doubt is gone, the sale continues
The shopper gets what they need to check out with confidence, instead of leaving to 'think about it'.
Complex cases reach your team
Order-specific and unusual requests are handed to your team with the full conversation attached.
The questions that kill checkouts, answered instantly
Most abandoned carts start with an unanswered doubt. ChatPal removes it in seconds.
Sizing and fit questions
Answered from your size charts and product descriptions — the #1 pre-purchase doubt in apparel.
Shipping costs and delivery times
Clear answers by destination, pulled from your shipping policy — before the shopper leaves for a competitor.
Returns and exchanges
A confident answer about returns is often the final push a hesitant shopper needs.
Built for stores that want checkouts, not ticket queues
Pre-sale answers, support deflection, and lead capture — handled.
Answer pre-sale questions 24/7
Sizing, materials, shipping, returns — answered instantly from your store content, so shoppers buy instead of bouncing.
Deflect repetitive support tickets
Return policies, delivery times, care instructions — ChatPal handles the questions that follow the same script every day.
Speak your shopper's language
ChatPal detects the shopper's language and replies in it — no extra setup or translated content needed.
Capture leads before they leave
When a shopper isn't ready to buy, ChatPal offers to collect their contact so your team can follow up.
Add it to your storefront in minutes
One line of code puts ChatPal on any store platform — Shopify, Horoshop, WooCommerce, Magento, Wix, or custom.
Hand off to a human when it matters
VIP requests, complaints, or anything sensitive gets routed to your team with full context.
What shoppers actually ask
A typical online store's chat traffic, by topic — ChatPal handles the repetitive ones.
Shipping, delivery & order status
40%
Product details, sizing & availability
30%
Returns, exchanges & refunds
20%
Complex cases routed to your team
10%
Selling on Shopify or Horoshop? See the Shopify AI chatbot → See the Horoshop AI chatbot →
70%
of shopper questions answered automatically
24/7
pre-sale coverage on website and chat
<5 s
median time to first answer
* Based on aggregated data from stores using ChatPal. Results depend on traffic mix and store content quality.
Connects to the tools you already use
No new software to learn. Plug into your existing workflow.
WhatsApp Business
Answer shoppers where they already chat — pre-sale and support
Turn product-page DMs into sales conversations automatically
Calendly
Let shoppers book consultations or fittings right in the chat
Telegram
Full chatbot experience on Telegram
Zendesk
Escalate complex tickets to your helpdesk with full context
Shopify
Catalog answers, product cards and add to cart in the chat
Horoshop
Your Horoshop products, prices and stock — refreshed daily
What it looks like in an online store
Pre-sale questions about shipping, sizing and availability get answered without a human — including the late-evening ones no one was covering.
Apparel store
After-hours pre-sale questions
Once returns and delivery questions are answered automatically, the support inbox gets shorter and the team spends its time on order issues that really need a person.
Home-goods store with a small support team
Fewer repetitive tickets
Shoppers get answers in their own language, so questions that used to go unanswered — and quietly cost a sale — get a reply.
Store selling in several countries
Answers in the shopper's language
Related reading
AI chatbots for Shopify stores: which one fits a small storeGorgias alternatives for a small Shopify store, and when to stayShopify Inbox alternatives: when the free chat is enough, and when to switchAgentic commerce for small stores: what's live, what's announced, what to doHow to add an AI chatbot to WordPress and WooCommerceAI product recommendations on Shopify that only suggest what you sellCustomer service chatbot for an online store: what to automate and how to set it upInstagram DM automation for online stores: answer the question, not just the keywordHow to add an AI shopping assistant to Shopify that knows your catalogShopify MCP for merchants: what it is and what you need to doHow to answer “where is my order?” automatically on ShopifyQuestions? We've got answers.
Stop losing sales to unanswered questions
Add ChatPal to your store today — free plan, no credit card, live in about 10 minutes.
Free plan · No credit card · Cancel anytime