Templates for customer messages and policies
Text you can copy, fill in and publish: greeting and away messages, reminders, replies to common customer questions, and the policy pages an online store needs.
Appointment reminder text templates for salons, clinics and viewings
30 appointment reminder texts for salons, dental clinics and property viewings, with send times, no-show policy lines and WhatsApp's 24-hour rule.
Auto-reply message examples: greeting, away and holiday messages for business
Copy-ready greeting, away, holiday and busy-period auto-replies for WhatsApp Business, Instagram, Messenger, Telegram and website chat, and where to set each.
Customer service response templates: 30 replies for an online store
Copy-ready replies for an online store: late orders, damaged items, returns, refunds, sold-out items and discount codes, each marked AI or human.
FAQ page template for an online store: 40 questions with answers to copy
A free FAQ template for online stores: 40 questions shoppers really ask, grouped by topic, with answer examples to copy and rules for answers a chatbot can use.
Return and refund policy template for an online store
A copy-ready return and refund policy for an online store: the five choices to make, US and EU/UK rules, and a short version for product pages.
Shipping policy template: copy it, fill in the brackets, publish it
A free shipping policy template for US online stores: processing time, USPS, UPS and FedEx options, free shipping, tracking, lost parcels and duties.
Try ChatPal on your own messages
Connect Instagram, WhatsApp, Messenger, Telegram or your website and see how it answers from your price list and site. The free plan needs no card.