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Zendesk

An AI agent for Zendesk that resolves tickets automatically

Connect ChatPal to Zendesk and let it answer tickets from your help center. Run on autopilot or suggest replies your agents approve before sending.

Grounded in your help center

Autopilot or Copilot

No code to connect

Auto

Ticket resolution

2 modes

Autopilot & Copilot

24/7

First-response cover

Autopilot or Copilot

Two ways to put AI on your Zendesk

Let ChatPal resolve routine tickets on its own, or draft replies your agents approve — both grounded in your help center.

1

Ticket arrives

A new ticket lands in your Zendesk queue.

2

Grounded in your help center

ChatPal drafts an answer from your synced articles.

3

Resolved or suggested

Autopilot replies, or Copilot suggests for an agent.

Autopilot auto-replies

Resolve common tickets automatically, with no agent involvement.

Copilot agent suggestions

Draft replies in a sidebar your agents accept, edit or reject.

Tracked in analytics

See suggestion acceptance and resolution rates over time.

Automate Zendesk tickets in minutes

Connect, sync, and choose your mode.

1

Connect Zendesk

Link your Zendesk account in a few clicks — no code required.

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2

Sync your help center

Import your help center articles so the AI answers from real content.

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3

Autopilot or Copilot mode

Let AI reply automatically or suggest answers for agents to review.

Support automation that works with your agents

Autopilot auto-replies

Resolve common tickets automatically without agent involvement.

Copilot agent suggestions

Draft replies your agents can review and send in one click.

Ticket classification

Automatically tag and route tickets by topic and intent.

Knowledge-base sync

Keep answers grounded in your latest help center articles.

What support teams say about ChatPal for Zendesk

Routine tickets get resolved before an agent even opens them.

Support manager

Copilot drafts the reply from our help center; the agent just reviews and sends.

Customer support team

Our first-response time dropped without adding headcount.

Operations lead

Zendesk AI agent FAQ

Yes. In Autopilot mode ChatPal answers tickets automatically from your help center.

Autopilot replies on its own, while Copilot suggests answers for your agents to approve.

Yes. ChatPal syncs your help center and grounds every reply in your articles.

Yes. In Copilot mode agents review and approve each suggested reply before it's sent.

Yes. In Copilot mode ChatPal drafts suggested replies in a sidebar panel where agents accept, edit, or reject each one — and it tracks suggestion acceptance in analytics.

You need a Zendesk Support plan or above plus an API token. Copilot mode also requires installing the ChatPal sidebar app in your Zendesk account.

Automate your Zendesk tickets today

Start free. No credit card required.