Stop answering the same question 50 times a day
ChatPal automates the repetitive support tickets your team already knows by heart. It connects to Zendesk, handles questions across WhatsApp, web, and more — and hands off to your agents when it matters.
Free plan
Zendesk integration included
No per-resolution fees
Support Inbox — ChatPal
TICKET
STATUS
How do I reset my password?
Can I upgrade my plan?
Where is my invoice?
Integration not connecting
Billing question about VAT
4 of 5
AI resolved
0
pending >1h
~30s
avg response
Your support team is stuck in a loop
📨
50 tickets, same 10 questions
Every morning, your inbox fills with "How do I reset my password?", "Can I upgrade?", "Where's my invoice?" Your agents know the answers by heart — but they still have to type them, 50 times a day.
💰
Scaling support means scaling cost
Hiring another agent costs €30K–€50K/year. Half of that person's time will be spent copy-pasting knowledge base links. You're hiring for volume, not complexity.
⏱️
Customers expect instant replies
SaaS users want answers in minutes, not hours. They message on WhatsApp, open tickets, and DM on Instagram — sometimes for the same issue. Response time is your CSAT score.
💨
Your helpdesk organises tickets. It doesn't solve them.
Zendesk, Freshdesk, Front — they're great at routing and tracking. But the gap between "ticket exists" and "ticket resolved" still requires a human. For 60% of tickets, it shouldn't.
The AI layer your helpdesk is missing
ChatPal sits between the customer and your agents — resolving what it can, escalating the rest with full context.
Customer asks a question
WhatsApp · Web · Instagram · Telegram
ChatPal checks your knowledge base
Can ChatPal answer it?
YES
Replies instantly
Answered instantly. No agent needed.
NO
Hands off to agent
Escalated with full conversation context
Built for support teams, not marketing departments
Technical, outcome-focused capabilities for the people who live in ticket queues.
Works alongside Zendesk — not instead of it
ChatPal connects to your Zendesk account. When it can't resolve a conversation, it creates a ticket with full context and routes it to the right queue. Your agents never start from scratch.
Automate the 60% that answers itself
Upload your knowledge base, FAQ, or help docs. ChatPal learns your content and resolves common questions instantly — password resets, billing, how-tos. Handled.
Seamless escalation, zero repetition
When a question needs a human, ChatPal hands off the entire conversation — what was asked, what was tried, and details collected. Your agent reads the context and jumps straight to the solution.
One bot, every channel your customers use
WhatsApp, Instagram, Telegram, and your web widget — all handled by the same AI, trained on the same knowledge base. Consistent, instant replies everywhere.
Answers grounded in your knowledge base
ChatPal stays close to the content you provide. When it's not confident in an answer, it says so and escalates rather than guessing. Your team can trust what it says.
Support customers in their language
Your SaaS has users worldwide. ChatPal can be configured to respond in multiple languages — without running separate bots or hiring multilingual agents.
Paying too much for Intercom?
Intercom's base plan starts at €74/seat/month — and that's before AI resolution fees of €0.99+ per ticket. For a 3-agent team handling 500 conversations, monthly bills can reach €600–€2,000+.
ChatPal starts free. All channels, all features. No per-resolution fees. No surprise bills.
| Intercom | ChatPal | |
|---|---|---|
| Starting price | €74/seat/month | Free plan available |
| AI resolution fees | €0.99+ per ticket | None |
| Channels included | Web + limited | WhatsApp, Instagram, Telegram, Web |
| Zendesk integration | Competes with Zendesk | Works alongside Zendesk |
| Setup time | Days–weeks | 10 minutes |
| Human handoff | Yes | Yes, with full context |
Support teams of every size use ChatPal
Real scenarios. Measurable results.
💻
SaaS startups
A 3-person support team handles 80 tickets/day. Over half are password resets, billing questions, and integration how-tos. ChatPal resolves the repetitive ones and creates Zendesk tickets for the rest — with full conversation context.
"58% ticket deflection in the first month"
🎨
Digital agencies
Client-facing support across 5 accounts. Each has its own FAQ. ChatPal handles common questions per account while agents focus on strategic requests and escalations.
"40 agent-hours saved per month"
🔄
Subscription businesses
Customers ask "Where's my order?", "How do I cancel?", and "Can I pause?" on WhatsApp and web chat. ChatPal answers instantly, reducing churn-risk conversations that sit unanswered for hours.
"Response time dropped from 4 hours to 30 seconds"
Results support teams measure
60%
average ticket deflection rate
€0
per-resolution fees. Ever.
10 min
average setup time
Deflection rate based on industry benchmarks for AI chatbots handling FAQ-type queries. Your results may vary.
Fits into your existing support stack
ChatPal works alongside the tools your team already uses — no rip-and-replace required.
Zendesk
Creates tickets with full conversation context. Routes to the right queue. Works alongside Guide.
WhatsApp Business
Automate support on the channel your customers prefer.
Handle support DMs without switching apps.
Telegram
Full support automation on Telegram.
WEB
Web Widget
Add AI support to your product or website instantly.
🔜 Freshdesk and HubSpot integrations are on the roadmap.
Support teams that breathe easier
"We were spending the first two hours of every morning on the same 12 questions. ChatPal handles most of them now. Our agents finally have time for the tickets that actually need thinking."
Marcus Heier
Head of Support, Stackly
"We looked at Intercom but the pricing was unpredictable. ChatPal gave us the AI layer we needed on top of Zendesk — and the free plan let us validate it without risk."
Elena Voss
Operations Manager, Brightcraft Agency
"The helpdesk integration was the reason we chose ChatPal. Tickets arrive with full context — our agents don't have to ask customers to repeat themselves."
James Okafor
Founder, Recuro
Common questions from support teams
Your team deserves to work on real problems
Let ChatPal handle the repetitive tickets. Start free, connect to Zendesk, and see the difference in the first week.
No credit card required · Free plan forever · Zendesk integration included